Refund and Returns Policy

Effective Date: April 16, 2024

Welcome to Mad Mad Designs. We appreciate your purchase of our handmade tie-dye clothes, tailored for college students and festival enthusiasts. Our aim is not just to meet but exceed your expectations. Below are the details of our Refunds and Returns Policy.

Return Eligibility Window

You have 30 days from the date of purchase to initiate a return if you are unsatisfied with your purchase for any reason.

Conditions for Return

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • A receipt or proof of purchase is required to complete your return.

Non-returnable Items

Please note the following items cannot be returned:

  • Custom or personalized orders.
  • Items purchased on sale (only regular priced items may be refunded).
  • Gift cards.

Return Process

To initiate a return, please follow these steps:

  1. Contact our support team by emailing madmaddesigns@gmail.com with your order number and details of the item.
  2. We will review the request and notify you of the approval or rejection of your return.
  3. If approved, you’ll be instructed on how to send the item back to us. Please do not send the product back without authorization from our team.

Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning the item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at:

Fairness and Transparency

At Mad Mad Designs, we strive to make our Refunds and Returns Policy fair and transparent for both our customers and our business. We understand that circumstances may vary, and we are committed to addressing your concerns promptly and fairly. Our goal is to ensure your satisfaction with every purchase and provide you with a positive shopping experience.

Thank you for choosing Mad Mad Designs for your handmade tie-dye clothing needs. We appreciate your trust in us and look forward to serving you again in the future.

Sincerely,

Madelyn Veal
Mad Mad Designs